GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. Over 75 market leading enterprises, representing over US$5 billion in sales, combine their local expertise, strength and commitment with our global organization to deliver cohesive, multinational solutions through an innovative technology platform.
GlobalStar partners possess a deep commitment to personal service that begins with a hands-on approach and is delivered to customers by experienced agents.
The principle that we work on in GlobalStar is based on providing excellent culturally sensitive services in each country while applying innovative technology and concepts to bring all elements of our service delivery together at a global level. Rather than working with a static network of fixed offices in fixed locations, the GlobalStar network is dynamic and flexible and can be adapted to address our customer's specific needs around the globe. The position GlobalStar partners hold in their national markets ensures excellent local presence to enjoy best local conditions and purchasing power. GlobalStar serves customers of all sizes, but offers special travel management benefits to growing mid-size companies that demand a global reach and responsive service. At GlobalStar we strongly feel that our concept of managing corporate customers across borders is most in line with today's market conditions. The position GlobalStar partners hold in their national markets ensures excellent local presence.
The GlobalStar organization is made up of a dedicated team of professionals situated at the most strategic places throughout the world. The GlobalStar team is intensely supported by the partners to work together on a global level to provide overall strategy and direction. What makes our structure unique is the "Partner Ownership Principle", which is based on a common strategy and firm commitments but leaves the decision-making power for all customer-relevant issues where it belongs... at the agency level, where the customer relationships are maintained and the services are provided.
GlobalStar partners develop and share best practices while supporting an overall commitment to innovative technology and customer service. Customers receive consistent service wherever they travel, because partners are bound by a common code of conduct, technology standards, global account management and service level agreements. By keeping in close contact with customers, partners clearly understand their travel management needs and help achieve their objectives. This long-term commitment to a highly collaborative, yet focused structure provides numerous advantages to customers - including collective buying power of over $5 billion, data management, and consistent, excellent service.
